Contact Us is not a traditional retail shop where you can physically browse products in a store.

Can I pickup or collect my order from your address ?

We operate from commercial and industrial premises in the outer areas of Melbourne and therefore we do not provide a facility for customers to collect or pickup orders.

How long does it take to process my order ?

As an online only service, this means we are sharply focused on managing our customer orders throughout the day for dispatch in the afternoon.

4pm each workday is a critical cut-off period for our orders as it just allows enough time to pick, pack, label and ready the order before collection at 4:10pm - we are limited by this collection time by the freight companies.

These are well controlled processes to ensure our customers enjoy appropriate levels of focused service and support for their placed orders.

We process your orders as fast as possible and in most cases your order will leave our warehouse the same day (note that freight works only on business days) if your order received and paid before 4pm.

The only times an order may not ship the same day is when either we are awaiting your payment or for some reason there is not enough fresh roasted stock to cover your order.

Please understand there is a delicate balance between keeping the coffee fresh and turning it over within 48hrs - that means we will not hold infinite levels of stock for our roasted coffees.

In the rare case for an out-of-stock roasted coffee product, it will be fresh roasted on the next roast schedule (either later that evening or early next morning) for shipment the next day.

Do you send samples ?

Please kindly note that we do not send out samples of our products and we do not break down packs into smaller smaller bags.

We have coffee roasted and sealed in the smallest size of 500g packs - if you are interested in a particular coffee please keep in mind that pack sizes smaller than 500g of coffee may not provide a true indicator of overall product quality, e.g. you will need more than 150g and in some cases more than 250g of coffee to properly dial in your coffee grinder and ensure that stale retained and residual grounds from the previously used coffees in your equipment are properly flushed through - this purging can require at least 100g.



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